Privacy Policy | King Casino

Information we collect and why we use it

King Casino may collect information that players provide directly, information created through the use of an account and information collected automatically when the website or related services are accessed. The information handled will depend on the services used, the account activity involved and the legal or operational requirements that apply.

Account and contact information

This may include a player’s name, date of birth, contact details, account login information, preferences and communications with support. This information is used to create and administer an account, provide requested services, respond to questions, send important account messages and maintain accurate records. It may also be used to provide information about services or promotions where the player has agreed to receive marketing or where applicable settings allow it.

Identity and verification information

To help confirm identity, age and eligibility, King Casino may request verification documents or other information. This can include identity documents, address information, information about the source or ownership of funds where relevant and records of verification checks. These checks help protect accounts, support responsible operation of gambling services, prevent identity misuse and detect fraud, money laundering or other prohibited activity.

Payment and transaction information

The site may handle records about deposits, withdrawals, wagers, account balances, refunds, payment methods and other transactions. Payment information may be processed through payment providers or other service providers. Where appropriate, the site may receive confirmation or limited payment details rather than complete payment credentials. Transaction records are used to process requests, maintain account history, investigate disputes, identify unusual activity and meet applicable legal and compliance requirements.

Technical, device and usage information

When a player uses the website, technical information may be collected, such as an IP address, browser type, device type, operating system, language settings, approximate location, referring pages, pages viewed, dates and times of access and information about interactions with the site. This data may be used to operate and secure the website, troubleshoot problems, understand how services are used, improve performance and support fraud prevention.

General purposes for handling information

Running, maintaining and securing player accounts and website services.
Completing identity, age, account and payment verification checks.
Processing transactions and keeping accurate financial and gaming records.
Detecting, preventing and investigating fraud, abuse, security incidents and prohibited activity.
Providing customer support and responding to requests, complaints or disputes.
Meeting legal, regulatory, tax, accounting and responsible gambling obligations.
Improving website functionality, service quality, security and player experience.
Sending service communications and, where permitted, marketing communications in line with player preferences.

Cookies, providers and information sharing

King Casino may use cookies and similar technologies to keep the website working, remember settings, support account functions, maintain security and understand how visitors use the site. Some cookies may be necessary for core features, while others may help with analytics, performance or relevant communications. Cookies are small files or similar identifiers stored on a device by a website or service.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect website functionality, account access or the availability of some features. Browser controls differ, so players should check the settings and help information for the browser or device they use.

Information may be shared with service providers that help operate the website and related services. These providers may support payment processing, identity and verification checks, hosting, technology, security, analytics, communications, customer support, fraud prevention and professional services. They are expected to handle information for appropriate purposes and with suitable safeguards.

Information may also be disclosed where reasonably necessary to comply with legal or official requirements, protect the rights and safety of players or others, investigate suspected unlawful or prohibited conduct, enforce applicable terms, resolve disputes or support a business transfer. Information is not intended to be disclosed for unrelated purposes without an appropriate basis.

Some service providers or recipients may process information in countries outside Australia. Where information is transferred or accessed internationally, reasonable steps may be taken to ensure appropriate protections and handling arrangements are in place. The nature and location of service providers may change as the website and its operations develop.

Security, retention and player responsibilities

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the nature of the information. No website, transmission method or storage system can be guaranteed to be completely secure, so players should also protect their passwords, use trusted devices and contact support promptly if they suspect unauthorised account activity.

Personal information is retained only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, communications and compliance records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal or operational limitations.

Players should provide information that is accurate, complete and current, and should update account details when they change. A failure to provide requested information may prevent an account from being opened, limit access to services or delay the completion of verification and transaction requests. Players should not provide another person’s information unless they are authorised to do so.

The website may contain links to third-party websites, applications or services. Those third parties may have their own privacy practices and policies. Players should review the relevant third-party information before providing personal information or using linked services. King Casino is not responsible for privacy practices outside its own services.

Your privacy rights and how to contact us

Depending on the circumstances and applicable requirements, players may have rights concerning the personal information held about them. These rights may be subject to identity checks, legal exceptions, record-keeping obligations, security requirements or other valid reasons for refusing or limiting a request.

Access: request information about the personal data held about you and, where appropriate, a copy of that data.
Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
Deletion: request deletion of personal information where it is no longer needed or where another valid basis for deletion applies. Some information may need to be retained for a period required by law or for other permitted purposes.
Marketing consent: withdraw consent to marketing communications or change marketing preferences. Service and account communications may still be sent where they are necessary to operate the account or provide important information.
Complaints and questions: ask how information is handled or raise a concern about the use, security or disclosure of personal information.

To exercise these rights, or to ask a privacy question, contact support@kingcasino.wtf. Please describe the request clearly and include enough information for the relevant account or records to be identified. For security, identity may need to be verified before information is released or account details are changed. If a request cannot be completed, an explanation will be provided where appropriate.

Marketing preferences can also be changed by using an unsubscribe or preference option included in a marketing message, where available. Changes may not take effect immediately, and a player may continue to receive messages that were already scheduled or that relate to account security, transactions, service availability or other essential matters.

This Privacy Policy may be updated from time to time to reflect changes to services, technology, legal requirements or privacy practices. The updated version will be made available on the website and will apply from the date stated or, if no date is stated, from publication. Players should review this page periodically to stay informed about how information is handled.