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Responsible Gaming
King Casino operates under licence MGA/B2C/231/2012 issued by the Malta Gaming Authority on 16 April 2013, and holds UK Gambling Commission account number 39335.
Gamble for entertainment, not income
Gambling involves risk, and there is no guaranteed way to win. Every bet can result in a loss, and past results do not predict future outcomes. Games should be treated as paid entertainment, with money and time set aside only for that purpose. Never gamble with money needed for rent, bills, food, debt repayments or other essential expenses.
Before you play, decide how much you can comfortably afford to lose and how long you intend to spend gambling. Consider this amount an entertainment expense rather than an investment. Once your budget or time limit has been reached, stop playing. Do not increase your stake to recover losses, and do not borrow money or sell possessions to continue gambling.
- Only gamble with money you can afford to lose.
- Set a spending limit before you begin and keep to it.
- Set a time limit and take regular breaks.
- Keep gambling separate from essential household spending.
- Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
- Do not chase losses or assume a win is due because you have lost recently.
- Remember that gambling outcomes are based on chance and are not affected by luck, patterns or systems.
Gambling should not interfere with your relationships, work, study, sleep or other interests. Maintaining a range of activities and spending time away from gambling can help you keep it in perspective. If you find that gambling is taking up more time, attention or money than planned, consider taking a break and reviewing your habits.
Tools to help you stay in control
King Casino may provide account and play-management features designed to help customers make informed decisions. Depending on what is available for your account, these features may include deposit limits, loss limits, wagering or spending limits, session reminders, reality checks, time-outs and account closure or self-exclusion options. The availability and operation of these tools may vary.
Set limits before playing
A limit is most effective when it is chosen before you start gambling and is based on your personal financial situation. Consider setting daily, weekly or monthly limits for deposits, losses and time spent on the site. Choose an amount that will not affect your normal living costs. A limit should be viewed as a firm boundary, not a target to reach.
Take a break when you need one
A time-out can prevent impulsive play and provide an opportunity to review your gambling. During a break, avoid opening another gambling account or using other services to continue playing. Use the time to focus on family, work, exercise, hobbies or other activities. If a short break does not feel sufficient, consider a longer restriction or self-exclusion.
Self-exclusion and account closure
Self-exclusion is intended for people who want to stop gambling for a defined period or longer. If you request self-exclusion or account closure, follow the instructions provided by King Casino and do not attempt to bypass the restriction. You can contact customer support through the available service channels to ask about the options that apply to your account. Do not create another account while a restriction is active.
Responsible gambling tools are not a substitute for professional help. They are practical safeguards that can support your decisions, but you remain responsible for choosing appropriate limits and seeking assistance when gambling is causing concern.
Recognising signs of gambling harm
Gambling harm can develop gradually, and it is not always easy to recognise. A problem may exist even if you have not lost a large amount of money. The important question is whether gambling is affecting your wellbeing, finances, relationships or daily responsibilities.
- Spending more money or time gambling than you intended.
- Trying to win back money after a loss.
- Feeling restless, irritable or anxious when you cannot gamble.
- Thinking about gambling throughout the day or planning your next session.
- Hiding or minimising gambling activity, losses or account statements.
- Borrowing money, using credit or missing payments because of gambling.
- Selling belongings or using savings intended for another purpose.
- Neglecting work, study, family, friends, sleep or personal care.
- Gambling to escape stress, sadness, loneliness or other difficult feelings.
- Continuing to gamble despite negative consequences.
If any of these signs feel familiar, stop and take the concern seriously. Do not try to manage the situation by chasing losses or gambling more cautiously without making other changes. Consider using a time-out or self-exclusion feature, restrict access to available funds and speak openly with someone you trust.
You can also seek confidential assistance from a qualified gambling counsellor or an Australian support service such as Gambling Help Online. These services can provide information, counselling and practical strategies for people who gamble and for family members or friends affected by gambling. If you feel overwhelmed or unsafe, contact an appropriate emergency or crisis service in your area.
Our approach to safer gambling
King Casino aims to provide clear information and promote informed choices. We may use account activity, verification processes and responsible gambling checks to help identify situations that may require attention. Where appropriate, we may contact a customer, suggest available safeguards, restrict activity or take other steps consistent with our policies and applicable requirements.
These measures cannot identify every concern or prevent every loss. Customers should monitor their own gambling and use the available tools whenever they feel their play is becoming difficult to manage. We may also need to verify age and identity, protect account security and comply with applicable Australian requirements. Customers must provide accurate information and must not allow another person to use their account.
Age and account responsibility
Gambling is for adults aged 18 and over. Minors must not access or use gambling services. Keep your login details, devices and payment methods secure, and do not permit anyone else to gamble through your account. If you believe a minor has accessed your account or that another person is using it, stop activity and contact King Casino through the available support channels.
Talk to us early
You do not need to wait until gambling has caused serious harm before asking for assistance. If you are worried about your play, contact King Casino through the support options shown on the website and ask about limits, time-outs, self-exclusion or account closure. Providing clear information about your concerns can help the support team explain the options available to you.
Responsible gambling is a shared responsibility. Make decisions before you play, review your behaviour regularly and be honest with yourself about the effects of gambling. If gambling is no longer enjoyable or is affecting your life, stopping is a positive and practical choice.